Jamaica recommits to service excellence

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The Ritz Carlton Rose Hall Resort & Spa in Montego Bay was the venue selected to host Jamaica’s first annual “Tourism Service Excellence Awards” on April 24 to recognize and applaud the work of organizations and individuals during 2008. Officially launched in July 2008, the Tourism Service Excellence Awards was created to recognize organizations and individuals who display exceptional commitment, leadership and innovation in customer service and care. “We created the Tourism Service Excellence Awards to reward individuals and organizations providing the highest quality customer service, and in the process, foster a better understanding of the importance of customer care and service to the success of our tourism industry, which is a driving force of Jamaica’s economy and one of our country’s largest earners of foreign exchange,” said Jamaica’s Minister of Tourism Edmund Bartlett. “We believe that developing a program to recognize consistent excellence and ‘high touch service’ is one way of measuring the further development of the industry and an important factor in ensuring that brand Jamaica stays ahead of the competition.”
The individual champions in the category of resort areas are: Nancy McLean O.D., Hotel Manager Jamaica Pegasus, Kingston; Dean Moriah, Entertainment Manager, SuperClubs Breezes, Montego Bay; Francis ‘Mackey’ McKenzie, Water sports Manager, Sandals Negril Beach Resort & Spa; Fiona Hartley, Room Attendant, Beaches Boscobel Resort and Golf Club, Ocho Rios; Wolde Kristos, Owner/Operator, Reliable Adventures Jamaica Tours, The South Coast. The resort area champions in the category of organizations are: Island Car Rentals, Kingston; Outameni Experience, Montego Bay; Beaches Boscobel, Ocho Rios; GeeJam, Port Antonio; Jakes, The South Coast. The National Champion, Organization: Island Car Rentals. Operating since 1973 in Kingston, Island Car Rentals was recognized for consistently providing excellent service to its clients in 2006, when the company received an award for “Consistency in Operating Standards” from the TPDCo. The National Champion, Individual: Fiona Hartley, room attendant at the Beaches Boscobel Resort and Golf Club where she’s provided guests with excellent service since 2002. Over the years, Hartley has received numerous awards for her individual efforts including The Most Creative Team Member 2006, Employee of the Year 2004, Outstanding Departmental Trainer and Departmental Star. (http://www.visitjamaica.com)

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