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Author Topic: Re: Excel Airways  (Read 16185 times)

bellagio

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Re: Excel Airways
« Reply #30 on: June 23, 2005, 08:06:00 AM »
COMPENSATION!!!!!!
 
 Thomas Cook have compensated me, at long last. I have a cheque in my hand as I write.
 
 Now modesty forbids me to inform you as to the amount of the cheque, so I'll just leave it for you to speculate.  However I will say this -  It cost me 46 to fill my car up with petrol last night (price had just risen by 1p per litre) - well the cheque would not have covered that - it was, as they say, a gesture of goodwill!!!
 
 They have sent a quite long apologetic letter also, but as I don't possess a photocopier I can't post it.   I'm happy enough because they have acknowledged there was a major problem and they are in discussions with the Cuban Consulate in the UK and the local authorities to provide extra facilities at Santa Clara Airport.
 
 With regard to Excel Airways the issues that I have raised will be discussed as part of future negotiations with Excel and they thank me for bringing them to their attention.   They do say that the seat pitch was in excess of the minimum guidelines as set out by the Civil Aviation Authority, but I would strongly dispute that, as the seats only moved 2 inches maximum.

Offline flopnfly

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Re: Excel Airways
« Reply #31 on: June 23, 2005, 03:40:00 PM »
Well Mr B
 
 I suppose this is good news.  They at least made a gesture, and I'm sure you made a gesture right back at them.     :D
 
 So the drinks are on you at CN3 I take it?
 
    :w:
Twenty years from now you will be more disappointed by the things you didn't do than by the ones you did do. So throw off the bowlines. Sail away from the safe harbor. Catch the trade winds in your sails. Explore. Dream. Discover.

bellagio

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Re: Excel Airways
« Reply #32 on: June 23, 2005, 03:59:00 PM »
Quote
Originally posted by flopnfly:
 
 So the drinks are on you at CN3 I take it?
   
Hardly enough to buy a mojito for Wendy and myself  :rof:

Offline avidmerrion

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Re: Excel Airways
« Reply #33 on: June 23, 2005, 04:31:00 PM »
I hope I get the same Mr B.  That amount would fill my car twice   :)    Still want new headphones for yvonne though

Offline flopnfly

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Re: Excel Airways
« Reply #34 on: June 23, 2005, 04:45:00 PM »
Avid,
 
 I take it you haven't received your compensation yet.
Twenty years from now you will be more disappointed by the things you didn't do than by the ones you did do. So throw off the bowlines. Sail away from the safe harbor. Catch the trade winds in your sails. Explore. Dream. Discover.

Offline avidmerrion

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Re: Excel Airways
« Reply #35 on: June 23, 2005, 04:57:00 PM »
Havn't heard a thing.  Been working my rear end off since i've been home, so havn't had chance to chase them back.  They have till next week or they will feel my wrath lol

bellagio

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Re: Excel Airways
« Reply #36 on: June 23, 2005, 05:45:00 PM »
I threatened them with the King of Cuba if they didn't cough up!!
 
 Cheque arrived today, CARE package of salmon expected tomorrow    :rof:        :rof:    
 
 Talking of CARE packages, mine from Gambitt should be destined to arrive shortly I would think.
 
   <img border="0" alt="[tims]" title="" src="graemlins/tims.gif" />    <img border="0" alt="[tims]" title="" src="graemlins/tims.gif" />    <img border="0" alt="[tims]" title="" src="graemlins/tims.gif" />    <img border="0" alt="[tims]" title="" src="graemlins/tims.gif" />    <img border="0" alt="[tims]" title="" src="graemlins/tims.gif" />    <img border="0" alt="[tims]" title="" src="graemlins/tims.gif" />

Offline avidmerrion

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Re: Excel Airways
« Reply #37 on: June 24, 2005, 03:44:00 PM »
After a very firm phone call.......RESULT   :b:

Offline Bulldog

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Re: Excel Airways
« Reply #38 on: August 15, 2005, 07:19:00 PM »
And the results are...?

Offline avidmerrion

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Re: Excel Airways
« Reply #39 on: September 01, 2005, 04:22:00 PM »
Talk about delayed reaction......................I had 90 quid   :)