OTTAWA - The Canadian Transportation Agency ruled Tuesday that Air Canada (TSX:AC.A) is charging a just and reasonable fee to customers who want an extra level of service in the event of flight disruptions.
Earlier this year, the airline introduced fees of $25 for one-way flights of up to 1,069 kilometres and $35 for longer flights.
The "On My Way" service provides a designated customer service line to take complaints, book and cover the cost of accommodation, meals and transportation for 48 hours.
The Public Interest Advocacy Centre had filed a complaint arguing that Air Canada was trying to turn a carrier obligation into a revenue source.
But the federal regulatory agency said PIAC failed "to provide compelling evidence to substantiate its allegations."
However, it told Air Canada to ensure that its tariffs and communications clearly distinguish between the rights of passengers who purchase On My Way and others.
All passengers must have equal access to the airline's call centres and customer service agents to rebook passengers for next available flights, the transportation agency added.
"In such cases, the agency must be satisfied that the introduction of a program such as On My Way does not adversely affect the rights of those passengers who choose not to purchase the program," it stated.
http://travel.canoe.ca/Travel/News/2008/11/04/7302986-cp.html
Topic: Air Canada's 'On My Way' program reasonable, transportation agency rules (Read 2095 times)